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Home » How to Troubleshoot Video Playback Issue of Amazon Prime on Roku 4 Media Player?

How to Troubleshoot Video Playback Issue of Amazon Prime on Roku 4 Media Player?

Roku is known for media streaming players. It fetches the data from local sources like a smartphone, tablet, and laptop and cast content on the TV screen with the help of internet. Roku 4 does just like this. You just have to plug the device into the TV and connect it to home Wi-Fi network. With Roku app installed on your phone, you can stream any movies or show from thousands of movies and episodes.



If you are streaming Amazon prime from Roku app and stuck in the middle of the show, then it doesn’t mean that there is a problem with the Roku 4. The problem can be with the network, channel or player. Most of the times, the problem with the network connection mainly causes this problem. For HD video streaming, a min of 10MBPS speed is required. This can only be achieved if you have subscribed to the plan.

Now, coming to the steps for improving the video performance and fixing the video issue. To watch seamless videos on your TV, you need to follow the steps mentioned here as under:

  • Check the network speed:

This is the first step to troubleshoot video playback problem. Check the internet speed, you are getting on your device. For this, you can either go to speed test link or try opening the webpage on another browser. If the speed is OK, then you need to move to next troubleshooting step. If there is a problem with the network, then call your internet service provider.

  • Restart all the devices:

To restart the devices, follow the steps mentioned below:

  1. Disconnect Roku from the power supply by unplugging the adapter.
  2. Disconnect Modem and router from the power supply and connect it again.
  3. Connect Roku again to the supply and turn on your TV.
  4. Login to Amazon prime and Try playing videos from there.
  • Try additional steps:

The additional steps are available on Roku support page. For any information related to Roku 4, log onto Roku page and click to select the device. You will find short notes along with the videos on the screen. Click on anyone to start playing on the screen. If you are facing problem in subscribing to any channel from the store, then you can check the solutions online. You can add unlimited channels on your Roku 4 without any problem. Yes, you must have valid Roku account on Roku com page. For every channel, you will get an activation code which is to be entered in the space provided on Roku link page.

  • Select Wired network:

If you want to stream Amazon prime videos seamlessly, then I recommend you to use the wired network in place of a wireless network because the speed of the wired network is faster than that of the wireless To swap wired for a wireless network, click to open settings of your Roku 4 device.

  • Open ‘Network’ followed Type. Click on ‘Wired’ network.
  • Here, you need to select the type of connection whether Ethernet or coaxial cable.

This is all about the troubleshooting steps for amazon prime video playback issue. If you are still having any problem, then feel free to call us at www Roku Com Support number.

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